HR Manager

Head of Change Management Division, CBS Implementation Department

Development of the Change Implementation Plan 
Impacts Management (Structural, Organizational, Human, Functioning, Network, Logistics, IT)
Communication (External&Internal) 
Training (Needs, Program, Support, Train The Trainer Course)
 Development or/and Translation of support documents 

Training&Development Manager 

Creating and developing polices and procedures; communication and  presentations for all levels of employees, consulting for managers how to prepare and conduct meetings with subordinats on set-up objectives and evaluate progress, creating Recommendation Book for Bosses, monitoring and process analyses 
Achievements: Successful implement of Performance Appraisal System; annual bonuses.
Taking part in project «Restructuring in regional sales network» (interviews with internal candidates on managerial positions, communication and negotiations with employees (changing conditionals of work/titles of positions etc)
Taking part in project «HR Policy. Remuneration&Motivation System Development»
Interviews with candidates on positions regional HR-Manager
Training Needs Analyses, development of training plan and budget, coordination and organisation training for top- and middle-management, feedback about participants according results of training-assesment;
Conducting trainings: «Project Management» (top- and middle-management), «Team building», «Cross Culture Differences», «Effective presentation», «Welcome»;
Organisation and coordination Program of learning foreign languages, development procedure, general managing of Project.

Recruiting (all company`s positions), budgeting;
Coordination of Insurance Program (within the company);
Training and development, budgeting;
Training programs: «Effective communication», «Effective telephoning», «Business Etiquette»;
Orientation Programs (start up and conductiing);
Developing Program of cooperation with universities and student`s organisations, presentations.
Managing of Project «Estimation of Level of Satisfaction of Employees» (planning, organasing, conducting, checking results, communication)

Organisation and coordinating work of HR department on main functions:
Orientation programs;
Recruiting (all company`s positions);
Training and developing (within all company);
Exit-Interviews;
Budgeting;
Reorganisation (closing cafees, transfering employees on new positions and titles, changing places and working conditionals, etc);
Preparation, organisation and conducting corporative events (New Year, Company`s Anniversary).

Business development, developing database;
Organisation and conducting meetings with clients;
Interviews with applicants;
Training new consultans.

01.03.2003 – 19.08.2005  Training&Recruiting Specialist

Orientation programs
Training Needs Analyses
Conducting and post-training monitiring of results of trainings (1 program during 2 weeks)
Programs: Welcome, Customer Service (for all levels of employees), Customer Service Advanced (for customer service department), Change management, Trainings for call center, Positive Communication, Stress management, Conducting of Focus Group, etc
Monitoring for new trainers
Coordination of career development (meetings, presentations, career consulting)
Work Experience in international environment of trainers
Managing of Project «Estimation of Level of Satisfaction of Employees» (planning, organasing, conducting, checking results, communication)
Chief editor of corporative quarter magazine for employees
 - Conception development (annual and every issue)
- Recruiting and in future cooperation with internal correspondents
First checking of materials
Working with agency (maket, verstka, approving corrections, etc)
Writing articles and interviews
Approving issues to printing
Achievements: new quality level of magazine, cooperations with best authores, new populal chapters, high rating level of magazine, Corporate Award «For special attitude to work».
Controlling of PDP prosess (performance appraisal and development of employees), communication (within all company)
Coordination information projects (Briefing Group – everyweek news project), Questions&Answers Club, English Speaking Club, etc
Information messages about dress-code, corporate rules and prosedures, etc
Recruiting: preparation and conducting of assesment centers and Interviews

05.02.2001 - 01.03.2003 — call center operator

Develop and developing orientation programs and trainings
Receiving and presentaion of information, phone conversations with clients

Business correspondens (translations)
Planing and administration of boss’s working day, working with correspondence
Administration and organisation of office work

Organisation and taking part in marketing actions
Analyses of competitors
Finding and cooperation with correspondents
Account management, experience of personal sales (advertasment placement in newspaper)