Customer Support Representative

от 800 USD на руки

Требуемый опыт работы: 1–3 года

Полная занятость, полный день

Our company is engaged in sales of different goods (FMCG, not food). Sales are conducted via the Internet in North America. If you have excellent communication skills, a passion for helping people, and are patient by nature — we want to work with you. We want you to play an active part in our customer service team at a very fast-growing e-commerce company.

Responsibilities:

  • Work in a team of support agents providing exceptional client support on our e-commerce platforms via email, telephone, and live chat.
  • Taking ownership of tickets all the way to resolution and provide timely client updates
  • Working with Customer Reviews and Feedback on multiple e-commerce platforms
  • Working with Seller Support teams on multiple e-commerce platforms
  • Assist with order fulfillment on a daily basis
  • Record and relay recurring customer feedback and insights
  • Maintain customer satisfaction ratings based on criteria set forth by the company.

Requirements:

  • Excellent command of English and extraordinary communication skills
  • Knowledge of other languages (Spanish highly preferable) would be a plus
  • Motivation, pro-activity, and enthusiasm are a must
  • Familiarity with Excel preferred
  • 2−3 years of previous experience with a high-growth e-commerce company preferred
  • A successful candidate should be familiar with the standard e-commerce customer service tech stack: Slack, CS platforms (i.e. Zendesk, HelpScout, etc.).
  • Experience with Amazon, eBay, Walmart is highly preferred

Work conditions:

  • Full-time office job 5 days, 40 hours week;
  • Competitive stable compensation based on interviews
  • Career advancement opportunities within the company and personal development;
  • Work schedule: 12 pm — 9 pm (UTC+3);
  • Official contract.

Attention

Successful candidates should go through the English Proficiency Test to determine the level of their skills.

Ключевые навыки

Испанский — B1 — Средний
Немецкий — B1 — Средний
Французский — B1 — Средний
Английский — C1 — Продвинутый
Customer Service
Английский язык
Internet
Грамотная речь
Работа в команде
Испанский язык
Zendesk

Адрес

Кловская, Киев, Кловский спуск, 7

Вакансия опубликована 13 августа 2020 в Киеве

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