Customer Support Representative

з/п не указана

Требуемый опыт работы: не требуется

Полная занятость, сменный график

Hello!

DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company — we cover the whole process from writing content and working with clients to development, administration and marketing.

We are looking for a Customer Support Representative who attaches importance to self-realization, self-development, result-orientation and wants to build a career as a Supervisor / Shift Manager.

Your mission: to build up a relationship of trust with our English-speaking multicultural clients and provide them with superb customer service (we don’t have cold calling).

What we expect from you:

  • experience in Сustomer Support / Sales / Account with native-speakers from 6 months;
  • Upper-Intermediate / Advanced level of written and spoken English;
  • you know how to prioritize and effectively multitask;
  • you are ready to take responsibility for your decisions;
  • you know how to work under pressure and make sensible decisions;
  • you know how to get along with anyone and resolve conflicts with minimal losses;
  • you can provide turnkey solutions and find the best way out in case of force majeure.

Here are your tasks for the first 3−6 months:

  • integrating yourself within the company;
  • resolving support issues for customer inquiries received via emails, live chats and calls (30%);
  • сooperate with other teams on customer issues;
  • building technical expertise in our CRM.

What else you should know:

  • you can reach the opportunity to build a career and gain an experience that will serve you in a long-term perspective;
  • education is an important part of the workflow and the culture of our company, we cover the cost of training;
  • we provide an opportunity to realize your potential and implement your ideas;
  • corporate library and speaking clubs;
  • the schedule is flexible we mix 3 shifts (7:00 — 15:00; 15:00 — 23:00; 23:00 — 7:00), 2 night shifts per week are required;
  • the company provides taxi to the morning and from the night shift;
  • 10 vacation days and 5 days of sick leave per year;
  • corporate medical insurance;
  • we like to have board games together and spend active weekends;
  • unlimited coffee/tea, snacks and fruits, pizza day;
  • open terraсe;
  • our office is located in a 10-minute walk from Palats Ukraina metro station.

If you want to build a career in an ambitious company and become a manager in the future — send us your CV and we will discuss the details :)

Ключевые навыки

Английский — B2 — Средне-продвинутый
Customer Relationship Management
Английский язык
Sales Management
Team management
Teambuilding

Вакансия опубликована 14 апреля 2021 в Киеве

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